“Adults are only kids grown up, anyway.”
– Walt Disney
If I’ve learned anything from any of my trainings throughout my entire life, it’s that successful businesses get that way by putting the customer experience at the top of their priority list. The two companies that immediately come to mind for me are Apple and Disney. Sure, they’re for-profit companies, but their ultimate goal is to deliver a customer experience like no other. When you can put aside that “I’m gonna get rich doing this” attitude and focus on being creative and innovative it all tends to work itself out. And Disney is exceptionally good at it. To watch my dad over this past weekend was pretty cool. At almost 80 years old, he enjoyed that park every bit as much as any of the adolescents who were experiencing it for the first time.